FREQUENTLY ASKED QUESTIONS

CBD Questions

What is CBD?

Cannabidiol (CBD) is one of many compounds, or cannabinoids, found in Hemp plants. It is a non-psychotropic cannabinoid and does not cause the "high" associated with Marijuana. Researchers have reported benefits such as pain relief, reduced anxiety, nausea reduction and anti-inflammatory properties.

Are Hemp Bombs products legal?

Hemp Bombs contain 99% pure CBD isolate with no THC. We routinely have all Hemp Bombs products analyzed by an independent lab to verify our products contain absolutely no THC. Hemp Bombs are legal in all 50 states and are not covered under the Controlled Substances Act (CSA).

Will Hemp Bombs make me fail a drug test?

Hemp Bombs products are manufactured from high-quality Industrial Hemp and do not contain THC. While Hemp Bombs products should not test positive for THC on any drug test, we cannot guarantee that you will pass. We publish our current third-party lab tests here on our website.

What are some potential benefits of using Hemp Bombs products?

Hemp Bombs were specifically formulated to provide consumers with a quality CBD product at an affordable price. Additionally, we developed a natural blend of compounds that complement the effects of CBD. Hemp Bombs benefits may include: reduced anxiety, increased sense of relaxation, reduction of aches and pains, mood enhancement and deeper, more restful sleep.

Where do you get your CBD?

Hemp Bombs products contain CBD sourced from organic, high-quality Industrial Hemp cultivated on environmentally conscious and sustainable land.

Where can I learn more about your CBD sourcing?

For more information on this topic, we encourage you to visit our "About Our CBD" page by clicking here.


Product Questions

Does Hemp Bombs Conduct Lab Tests?

Yes, Hemp Bombs products undergo lab testing. In fact, we do many things to ensure our products comply with the state of Florida’s rules for products containing hemp-extracted CBD oil.

For example, we provide a certificate of analysis provided by an independent testing lab that states the product contains a THC concentration that does not exceed 0.3 percent. That same certificate of analysis states that the product does not contain contaminants unsafe for human consumption.

Additionally, all our packaging includes a scannable or quick response (QR) code that will link you directly to our website so you may view the lab results done by an independent testing lab. The packaging includes the batch number; the url of the website where product information may be obtained; the expiration date; number of milligrams of hemp extract, as well as a statement that the THC in the product does not exceed 0.3 percent on a dry-weight basis.

Can I use Hemp Bombs e-liquids orally?

Yes, Hemp Bombs CBD E-Liquids are manufactured with food-grade ingredients and are safe to consume. However, while the E-Liquids are safe to consume orally, we do not suggest this. The E-Liquids are intended to be used with vaporizing devices under the safest conditions.

What makes Hemp Bombs unique?

Hemp Bombs is a unique brand for many reasons, starting with the quality of materials we use. Our Industrial Hemp is of the highest quality and allows us to be very precise in our extraction process, yielding pure CBD. Then, we perform manufacturing, fulfillment, and other testing in-house which gives us total quality control. This contributes to a variety of benefits, including stress relief, relaxation, and better sleep quality, all without the draining side effects of drugs or alcohol.

How long does it take to feel the effects? 

CBD works differently from person-to-person. As with standard medications, certain metabolic factors will affect how you react to CBD like weight, and age. Also, individuals turn to CBD to help with a number of symptoms, so there is no blanket response on how CBD will affect each person. The best advice is to use CBD on a consistent basis to see best results.

Are your products vegan, gluten-free, non-GMO and/or organic?

We cannot confirm any of our products are completely vegan, gluten-free, non-GMO and/or organic. Our CBD itself is sourced from organic, premium-grade Industrial Hemp grown without fertilizers or pesticides; however, we cannot guarantee the other ingredients in our products are 100 percent organic. Some of our products, including our CBD Gummies and CBD Capsules, contain gelatin derived from animal-based ingredients, meaning they are not vegan.  If you are looking for a highly pure, limited-ingredient product, we highly recommend our CBD Oil. Hemp Bombs CBD Oil only contains Hemp Oil, grape seed oil, MCT oil and peppermint or watermelon flavoring.

Can I give Hemp Bombs to children? 

Hemp Bombs does not recommend giving our CBD products to children. They are meant for adults 18 and older.

Can I give Hemp Bombs to my pets? 

Hemp Bombs recently launched a CBD line specifically designed for pets. Available in chicken or beef flavors, our CBD products for pets offers an array of benefits for the furry members of your family. We recommend speaking with your family veterinarian before offering CBD oil to your pet. To confirm the correct dose, please review our Pet CBD Oil Dosing Chart.


Payment Questions

I tried to place an online order and it failed. Why?

There are a few reasons why your order failed at checkout. It is most likely one of reasons below.

  1. Your card was declined by the merchant processor. Often, this means that your credit card company prevented the transaction. This is a typically a protective measure by your bank or credit card company to prevent fraudulent transactions. In order to approve the order, please contact your credit card company and inform them that this transaction is valid. They will then release the hold on this order.
  2.  You entered an invalid card number.
  3. The three-digit security code number on the back of the card is missing or incorrectly entered.
  4. Your billing zip code (USA only) was entered incorrectly.
  5.  Your order failed because we do not accept your credit card. We only accept credit cards approved through Authorize.Net. The system will not accept gift cards of any kind.
  6. The cart timed out during checkout. If you cannot successfully place your order online, we'd love to take your order over the phone. We have friendly, knowledgeable customer service experts available Monday - Friday, 9am-5pm EST, and they can also answer CBD questions.

What forms of payment do you accept online? 

We accept Visa, MasterCard, American Express, Discover, Diner's Club and JCB. This means that other credit card companies will not be successful in our payment gateway.  We also accept Visa and MasterCard debit cards.

I saw a coupon after I placed my order. Can you refund the difference?

We encourage all of our customers to follow our social media pages and subscribe to our newsletter. This will always give you the best chance to be current with our latest coupons. We do not offer refunds to customers after they have made a purchase. However, if a customer contacts customer service, we can apply discounts to future purchases.


Shipping Questions

I am an international customer but I don't see my country in the countries drop-down menu during checkout.

If we don't currently ship to your country, please contact us at 800-589-9098 to speak with us about adding your country to our shipping list. Please be advised that we cannot ship to the UK at this time.

Why am I being charged a fee on my purchase?

Because we have an international customer base, you may be subject to conversion fees. One of the reasons we offer regular coupons is to help offset these kinds of fees.

How long does it take to receive my order?

For domestic orders with standard shipping, please allow 5 - 10 business days for your order to be delivered. For international orders, please allow 4 to 6 weeks for your order to be delivered. All orders will receive tracking information in their confirmation emails. Please use your tracking info to stay on top of the status of your order and read our full shipping policy here.