When we say that we want to hear your feedback, it’s not a bluff. The Hemp Bombs customer service team comprises a group of dedicated individuals who want to spread health, wellness and knowledge to our present and future customers. Our client support team sets us apart from every CBD company – and other companies in general. Here are 5 reasons that Hemp Bombs’ represents the best customer service available in the CBD industry:
1. We’re Always Available
Nighttime, weekend or holiday, there’s no such thing as after hours with Hemp Bombs – except our after-hours pleasure gel. Gone are the days of automated responses, with Hemp Bombs, you’ll always be met with a real person to hear your concerns. They will personally start a ticket to get your issue resolved.
2. We’re Knowledgeable
It’s not enough to just recite facts about CBD, we want to give you the best information possible. Our customer service team doesn’t just read off canned responses. Hands-on experience with every one of our products gives our support team the knowledge and insight to point you toward the right product to bring you optimal relief. We believe in our products because we’ve experienced the benefits first-hand.
3. Our Primary Concern is Customer Safety
While our 30-day refund policy allows you to get a full refund on any product purchased from our online store – opened, sealed, used or new – we don’t just want to give you your money back; we want to get it right. That’s why our client support team will try to match you with the right product for your needs and replace your product with one that you’re sure to love.
4. We’re Friendly
In a world of snappy and borderline rude customer service representatives, we pride ourselves on being friendly in all situations. Calling in can feel like reconnecting with an old friend who gives you the inside scoop on our latest deals and ways to save.
5. We Get Your Issues Resolved Quickly
No one likes the waiting game, especially when it comes to your comfort. Hemp Bombs customer care aims to provide quick service and resolve your issue within the same phone call.
Questions about your order? Need help choosing the right product? Unsatisfied with your recent purchase? Reach out to our customer service team at 1-800-589-9098 and get the service you need and deserve.